Refund policy

Last updated: October 24, 2026

This policy covers purchases from stevebockman at https://stevebockman.com.

1. Return Period and Eligible Items

You can request a return within 30 calendar days of receiving your item. Requests may be for items that don’t fit or are no longer wanted, as well as products that arrive damaged, defective, or different from what you ordered.

For a return due to sizing or a change of mind, the item must be unused, unworn, and unwashed. It should be in its original condition, with its original tags attached and original packaging included, if provided. Include your order number or another proof of purchase.

These requirements do not stop you from reporting damage, a defect, or an incorrect item, or from using any rights available to you under applicable law.

2. Starting a Return

Email hello@stevebockman.com with your order number, the item you want to return, and the reason for the return.

For an item that is damaged, defective, or incorrect, please attach photos if reasonably possible. We’ll review your request, send return instructions, and arrange return shipping at our expense.

Please get in touch before sending an item back so we can confirm the order and coordinate shipping.

Return address
stevebockman
159 N Marion St
Oak Park, IL 60301
United States

3. Return Shipping and Fees

We pay the return shipping cost for eligible returns. There are no restocking or return handling fees.

Standard shipping on U.S. orders is free, so there is no original standard shipping fee to subtract from a refund.

4. Review and Refunds

We’ll inspect the returned item within 3 business days of receipt and let you know whether the return is approved. If we’re unable to approve it, we’ll explain the reason.

For an approved return, we’ll initiate a refund to the original payment method within 15 business days after receiving the item. The refund covers the amount paid for the returned items we accept, including applicable refundable taxes. Any discounts will be accounted for based on the amount you originally paid.

The date we initiate a refund may differ from the date it appears in your account. Processing times depend on your bank or payment provider. If the refund has not appeared after the provider’s stated processing period, email hello@stevebockman.com and we’ll help trace it.

5. Damaged, Defective, Incorrect, or Missing Products

If an item arrives damaged, your order includes the wrong item, or something is missing, contact hello@stevebockman.com. We’ll investigate and arrange a suitable resolution, such as a replacement or refund. You won’t be charged shipping costs to resolve an error on our part.

A reasonable review of the issue does not restrict any rights you have under applicable law.

6. Exchanges

If you’d like a different size or item, contact us first. We’ll let you know what options are available and explain the steps before you send anything back.

If an exchange can’t be arranged, you may request an eligible return and place a new order.

7. Canceling an Order

To request cancellation, email hello@stevebockman.com as soon as you can. We’ll check whether the order can be stopped before dispatch. If it has already shipped, use the return process described above.

When we confirm a cancellation before dispatch, we’ll initiate a refund to the original payment method within 2 business days.

Business days are Monday to Friday, excluding U.S. federal holidays. This policy does not limit rights or remedies available under applicable law.

8. Contact

stevebockman
159 N Marion St
Oak Park, IL 60301
United States

Email: hello@stevebockman.com
Website: https://stevebockman.com